If you can't find your Player ID or can’t access your old device, please contact support, and we'll do our best to help!.

Contact support on your new device, mentioning this Player ID 💬 Your Player ID will be at the bottom of the window (e.g. 🏡 If your game isn't connected to an account, don’t worry! Our customer support can transfer your progress manually 👩‍💻 Here’s how:

Connect the newly installed game to the same Google account used on your old device.

Download the game from the store on your new device.

Connect the newly installed game to the same Apple ID used on your old device.

Install the game from the App Store on your new device.

🏡 Using your Apple ID (devices must have iOS 13.0/macOS 10.15 or higher): Connect the newly installed game to the same Facebook account used on your old device.Install the game from the store on your new device.You can transfer your progress between devices by connecting the game on your new device to the same Facebook, Google account or Apple ID used on your first device 📲

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